Kepha Olwal
Sales Development Representative
Nairobi, KE.About
Dynamic Sales Development Representative with a proven track record in B2B lead generation, pipeline growth, and client relationship management within the construction sector. Eager to leverage expertise in outbound prospecting, consultative selling, and market expansion to drive sales and foster strong client partnerships in decorative paint sales, particularly within emerging East African markets. Committed to transforming sales opportunities into tangible revenue growth and enhancing brand presence.
Work
Jaquar World Kenya
|Sales Development Representative
Nairobi, Nairobi, Kenya
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Summary
Drove B2B sales development within the construction sector, generating qualified leads and expanding project portfolios across East Africa.
Highlights
Generated over 50 qualified B2B leads monthly, consistently fueling pipeline growth within the competitive construction sector.
Expanded market presence and captured new accounts by strategically representing the brand at key industry events and engaging with architectural and design specifiers.
Cultivated long-term client relationships and significantly grew the project portfolio by targeting high-value construction projects across the East African region.
Calltronix Ltd
|Customer Service Representative
Nairobi, Nairobi, Kenya
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Summary
Enhanced customer satisfaction and revenue growth by optimizing CRM data, implementing effective upselling strategies, and resolving client issues.
Highlights
Managed and optimized the Loways CRM database, significantly improving data accuracy and customer tracking for targeted sales and marketing campaigns.
Achieved a 21% increase in monthly sales revenue by proactively identifying and converting service interactions into strategic upsell opportunities.
Maintained a 93% customer satisfaction rate, resolving complex issues efficiently and strengthening client loyalty and retention.
Education
Hodi B2B Sales Development Bootcamp
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Bootcamp Certificate
B2B Sales Development
Courses
Intensive B2B SaaS sales development and modern prospecting strategies
Hands-on training in outbound lead generation, cold calling, and LinkedIn prospecting
Objection handling and advanced sales techniques
Machakos University
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BSc.
Hospitality and Tourism Management
Courses
Client Relationship Management
Service Excellence Principles
Effective Communication Strategies
Organizational Development through Project-Based Coursework
Negotiation Skills
Languages
English
Certificates
HubSpot Inbound Sales Strategies
Issued By
HubSpot Academy
Google Digital Marketing & E-Commerce Professional Certificate
Issued By
Coursera
Skills
Sales & Business Development
B2B Sales, Lead Generation, Outbound Prospecting, Pipeline Growth, Client Acquisition, Account Management, Consultative Selling, Upselling, Negotiation, Market Expansion, Sales Strategy.
Client Relationship Management
Client Retention, Customer Loyalty, Stakeholder Engagement, Service Excellence, Problem Solving, Client Communication.
CRM & Data Management
CRM Systems (Loways, HubSpot), Data Accuracy, Customer Tracking, Sales Campaign Management, Database Optimization.
Industry Expertise
Construction Sector Sales, Architectural Sales, Interior Design Projects, Building Materials, Project Portfolio Development, East African Markets.
Digital & Marketing Skills
Digital Marketing, Customer Journey Mapping, Paid Ads (Google & Meta), E-commerce Optimization, LinkedIn Prospecting, Brand Representation.